Terms / Conditions & Returns Delivery & Postal Charges for Uk Mainland OnlyAll orders received by 3pm will usually be dispatched to you on the same working day. Our standard delivery service will take between 1 - 3 working days( for UK mainland deliveries). We cannot be held responsible for any delays caused by Royal Mail.
Please contact us for postal charges if you are out with the UK Mainland.
If for any reason your goods are out of stock, we will notify you as soon as possible. Scooters and larger items will normally be with you in under 3 days. All goods must be signed for and any damage reported to us within 24 hours.
Returns:
You will be liable for the cost of returning any purchased items back to us. Please ensure you keep proof of posting and ensure the item is insured for loss or damage.
Please contact our after sales line or e-mail within the first 24hours of receipt before sending any product back, the item must be unused!!!! & as new condition and the security or Warranty labels must not have been tampered with. All items will have to be sent back within 14 days of your received delivery date and you will receive a refund minus postage charged and a re-stocking fee of 20% will apply on all goods returned unless cleared with our Parts Manager in advance of purchase.
We reserve the right to charge for repairs / replacements to any damaged products returned to us and may refuse any products not returned in their original condition.
If we have sent you wrong parts in error we will fully refund any postage costs en-cured by yourself.
If the goods look or you believe them to be faulty do not try and fit or use your goods. Contact us within 24 hours of receipt of your goods and advise us of there condition. Items will have to be returned to us within 14 days of your original delivery date. We will not be responsible for parts that are damaged during fitting.
Damaged Packaging:
If you have received a delivery and the packaging is damaged you will have to sign the delivery note " DAMAGED & NOT EXAMINED" Check the goods inside the package and advise us of any damage within 24hours by phone or e-mail. Any item found damaged within a package will then be uplifted by us and a replacement made.
You will be required to return the product with all its original inner & outer packaging be unused and in an undamaged condition.
Your statutory rights are not affected.
Lost in Post Policy (UPDATED 30/10/2016)
LOST IN POST POLICY - RECORDED DELIVERY ROYAL MAIL If 15 working days have passed since your order was SHIPPED and the tracking number shows no attempt has been made at delivery we will Re -ship your order within 2 working days UK Mainland only. (ROYAL MAIL LOST IN POST POLICY) LOST IN POST POLICY - Standard Shipping: If your goods have been lost on the first delivery we will ONLY RE-POST to your address by recorded delivery. The postal cost are then your responsibility. We will refund all amount up to £ 40.00 if your item has been lost by the Royal Mail Postal system. Any items with more than that value will be your responsibility to ask for recorded delivery. Any goods with the value of £ 75.00 or more will automatically be signed for delivery (UK Mainland only). Refund will be given as and when we receive a refund from the Royal Mail or our courier. We highly recommend you ask for Recorded delivery especially if you want the goods to be posted out-with the UK.
Warranty All products supplied by us are guaranteed against manufacturing defects in materials and workmanship. In the event of a defect arising under the warranty the product must be returned to our premises for repair in the original packaging. This is in addition to and in no way effects your statutory rights. You will personally be responsible for the return delivery including any delivery costs to us.